This course is designed to provide the students with an introduction to the health care system and the medical assisting profession. Students will be introduced to proper telephone techniques, appointment scheduling, patient reception, the office environment, written communications, and mail processing. Communication, defense mechanisms, and barriers to communication will be discussed. Communication during difficult times and multicultural communication College Catalog 2024-2025 Page 83 issues will be introduced. Professional behavior, medical law and ethics, and office management will be introduced and analyzed.
Prerequisites
None